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Terms & Terminologies
Acronyms & Abbreviations
All
A-F
G-L
M-R
S-Z
All
Terminologies
Miscellaneous
Aarogya Seva
Literally meaning ‘Healthy Service’ in Hindi, this is Noora Health’s Support WhatsApp Line. It allows for digital follow-ups and health support for families after they leave the hospital. The service sends out regular messages about healthy behaviors, and also connects families with medical practitioners for one-on-one communication.
ASHA - Accredited Social Health Activist
ASHAs are female community health workers, who are instituted by the Ministry of Health and Family Welfare, Government of India under the National Rural Health Mission. They are selected from a particular village and accountable to it, working as an interface between the public health system and community.
Baseline Hospital
This refers to one of the 28 hospitals selected to be part of the neonatal evaluation done in partnership with Ariadne Labs. These hospitals were selected randomly throughout Punjab, Maharashtra, Karnataka, and Madhya Pradesh.
CCP - Care Companion Program
Noora Health’s primary offering, which provides high-impact medical skills training to patients and family members through the duration of their hospital stay, to improve recovery at home and facilitate lasting health behavior change. The CCP is delivered in 159 facilities in India, in collaboration with local governments and partners. It covers four program areas - Maternal and Newborn Care, Oncology Care, Cardiac Care, and General Medical and Surgical Care.
Care Companion App
This platform connects Noora Health’s trainers, Program Managers, and nurses to increase engagement and also streamline logistics such as record collection of sessions - patient attendance, topics covered, etc.
COVID CCP (or CCP for COVID-19 or COVID-19 Teletraining)
Noora Health’s teletraining service, which provides empathetic, comprehensive, and proactive remote training and skill-building for families caring for COVID-19 infected patients in order to support recovery at home. Noora’s content and program design has been guided by human-centered design principles. This program will not provide telemedicine, i.e. diagnosis or prescriptions for receiving medication or treatment.
DGHS Bangladesh - Directorate General of Health Services, Bangladesh
The agency of the Ministry of Health and Family Welfare of Bangladesh responsible for health services in the country.
HWC - Health and Wellness Center
These are centers that the Ministry of Health and Family Welfare, India envisages for the delivery of free primary health care services at the community level. They will cover not only maternal and child health care services, but also include care for non -communicable diseases, palliative and rehabilitative care, oral, eye, and ENT care, mental health and first-level care for emergencies and trauma (including free essential drugs and diagnostic services).
IVRS - Interactive Voice Response System
A telecommunication system that manages multiple incoming phone calls at once. Listeners can choose between different options and hear pre-recorded messages. For example, “press 1 to learn more about our mutual fund schemes.” At Noora, we use this system for our COVID CCP phone training service.
MoHFW - Ministry of Health and Family Welfare, Government of India
The government ministry that is responsible for health policy in India.
NHA - National Health Authority
The apex body responsible for implementing India’s flagship health insurance scheme, the Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (PM-JAY) at the national level.
NHM - National Health Mission
Launched in 2013 by the Government of India, the NHM was set up to help achieve universal access to equitable, affordable & quality health care services in India. Its main programmatic components include health system strengthening in rural and urban areas, focusing on Reproductive-Maternal-Neonatal-Child and Adolescent Health (RMNCH+A), and Communicable and Non-Communicable Diseases.
OF Tool - Observation and Feedback Tool
This is a tool developed by Noora Health to help its Program Managers track the trainers’ soft skills, feedback, amount of content covered, etc for the Care Companion Program.
Program
A particular content/patient condition area where we operate, i.e. Maternal Child Health program. A particular program may have sub-components as well (the MCH program has antenatal care, postnatal care, and SNCU care as a part of it).
Product
Teaching tools such as flipcharts, training such as what we provide nurses (Training of Trainers), or technologies such as the WhatsApp platform. These components are used in our overall CCP.
RCT - Randomised Control Trial
TResearch design in which exposure to intervention is randomised so the effect of the intervention can be measured.
ToC - Theory of Change
Noora Health’s Theory of Change has been developed in collaboration with governments to guide the overall implementation, outcomes, and impact goals of the Care Companion Program.
ToT - Training of Trainers
A core component of Noora Health’s model, where nurses and doctors are trained on communication and family caregiver engagement practices.
WA - WhatsApp
A cross-platform messaging and Voice over IP service owned by Facebook, Inc; used at Noora Health for post-discharge follow-up offerings.
Please share suggestions and additions on Slack:
#noora-health-the-brand
General Terminology
CCP
- Care Companion Program
TOT
- Training of Trainers
HCD
- Human-Centred Design
REI
- Research Evaluation Impact
GIN
- Growth Implementation & Networking
KMC
- Kangaroo Mother Care
CC
- Care Companion
DCCS
- Digital Care Companion Service
Governmental Partners
DGHS
- Directorate General of Health Services
IVRS
- Interactive Voice Response System
MoHFW
- Ministry of Health and Family Welfare
NHA
- National Health Authority
NHM
- National Health Mission
Research Terminology
TOC
- Theory of Change
FHE
- Family Health Educator
MT
- Master Trainers
DT
- Dedicated Trainers
Countries
IN
- India
BD
- Bangladesh
States
KA
- Karnataka
MH
- Maharashtra
MP
- Madhya Pradesh
AP
- Andhra Pradesh
TS
- Telangana State
PB
- Punjab
Files Nomenclature
MD
- Medical File
IL
- Illustration File
VD
- Visual Design File
TL
- Translation File
Punjab Related Terminology
MS
- Medical Supritendent
SMO
- Senior Medical officer
CMHO
- Chief Medical Health Officer
NS
- Nursing sister/supritendent
AHA
- Assistant Hospital Administrative
DPM
- District Program Manager
DFPO
- District Family Program Officer
LHV
- Lady Health Visitor
GNM
- General Nursing and Midwifery
DHS
- Directorate of Health Services
Bangladesh related Nomenclature
SCANU
- Special Care Newborn Unit
HS
- Hospital Superintendent
AD
- Assistant Director
DD
- Deputy Director
UHC
- Upazila Health Complex (Sub District Hospital)
UHO
- Upazila Health Officer
FPO
- Family Planning Officer (Manager of SDH)
Reviews
MR
- Medical Review
TR
- Translation Review
DR
- Design Review
Medical Projects Led by Noora Health
END
- Endline
CCP
- Care Companion Program
TB
- Tuberculosis
CHC
- Community Health Care
PHC
- Primary Health Care
ANC
- Antenatal Care
MCH
- Maternal and Child Health
PNC
- Postnatal Care
SNCU
- Sick Newborn Care Unit
NBSU
- Newborn Stabilisation Unit
NICU
- Neonatal Intensive Care Unit
GEMS
- General Medicine and Surgery
IP
- In Patient
SSI
- Sathya Sai Institute
Government partners & common NHM terminologies
ANM
- Auxiliary Nurse Midwifery
AMO
- Administrative medical officer
MS
- Medical Superintendent
NS
- Nursing Superintendent
DS
- District Surgeon (CS in few states)
CS
- Civil Surgeon (DS is few states)
RMO
- Resident medical officer
RCHO
- Reproductive child health officer
DHO
- District Health officer
SNO
- State Nodal officer
DD (MH)
- Deputy director Mother health
JD (IEC)
- Joint director IEC
IEC
- Information education & Communication
PD (RCH)
- Project director (RCH)
RCH
- Reproductive child health
MDNHM
- Mission director NHM
CS
- Commissioner H&FWS
PHC
- Primary Health centre
VVH
- Vanivilas Hospital
SJICSR
- Sri Jayadeva Institute of Cardiovascular Sciences and Research
SSI
- Sri Sathya Sai Institute of Higher Medical Sciences
LaQshya Progarm
- Labour room Quality improvement Initiative program
RMNCH+A Counsellor
- Reproductive, Maternal, Newborn, Child and Adolescent Health Counsellor
PMSMA
- Pradhan Mantri Surakshit Matritva Abhiyan
JSSK
- Janani Shishu Suraksha Karyakram
JSY
- Janani Suraksha Yojana
RBSK
- Rashtriya Bal Swasthya Karyakram
MMR
- Maternal mortality rate
IMR
- Infant mortality rate
Hospitals/ Clinics/ Care Centres
FHE
- Family Health Educator
DT
- Dedicated Trainers
MT
- Master Trainer
DH
- District Hospital
TH
- Taluka Hospital
SDH
- Sub-District Hospital
CHC
- Community Health Centre
HWC
- Health and Wellness Centre
PHC
- Primary Health Centres
UPHC
- Urban Primary Health Centres
CH
- Civil Hospitals
MS
- Medical Supritendent
SMO
- Senior Medical officer
CMHO
- Chief Medical Health Officer
NS
- Nursing sister/supritendent
AHA
- Assistant Hospital Administrative
DPM
- District Program Manager
DFPO
- District Family Program Officer
LHV
- Lady Health Visitor
GNM
- General Nursing and Midwifery
DHS
- Directorate of Health Services
Collateral Terminology
FC
- Flip Chart
TA
- Take Away
TM
- Training Manual
WA
- Whatsapp
PO
- Posters
VA
- Visiting Cards
DO
- Dolls
SJ
- Small Jute Bags
BJ
- Big Jute Bags
BM
- Breast Model
ID
- Identity Cards
CF
- Certificates
VC
- Visiting Cards
BG
- Badges
MC
- Microphone
Tools
OF
- Observation and Feedback
WA
- Whatsapp
IVRS
- Interactive Voice Response Systems
Product/Design Terminology
UX
- User Experience
UI
- User Interface
SD
- Service Design
RCT
- Randomised Control Trial
ToC
- Theory of Change
HEP
- Health Educators Platform
RES
- Remote Engagement Service
ILT
- Interactive Live Training
Non-Government Partners
SCHE
- Stanford Centre for Health Education
ARL
- Ariadne Labs
ACF
- Ambuja Cement Foundation
TURN
- Praekelt’s WhatsApp Turn.io Platform
NH
- Narayana Health
ASHA
- Accredited Social Health Activist
Please share suggestions and additions on Slack:
#noora-health-the-brand